Privacy Policy
Soulful Minds LLC, doing business as The Novo Collective
Last updated: October 6, 2026
This policy explains what information we collect when you visit our pages, download a free resource, or join House of Her, and how we use it. If you have questions, email hello@thenovocollective.com.
Information we collect
Information you give us. Your name and email when you sign up for a free resource or event. Your name, email, and billing details when you purchase a membership. Anything you choose to share in the community, in coaching sessions, on Voxer, or by email.
Payment information. Payments are processed by Kajabi Payments and its payment partners. We do not see or store your full card number.
Information collected automatically. Our platforms may collect basic technical information such as your browser, device, pages visited, and email opens, and may use cookies to keep you logged in and understand how pages are used.
How we use your information
We use your information to deliver what you signed up for or purchased, manage your membership and billing, send you emails about your membership and our offers, respond to your questions, improve our programs, and meet legal obligations. You can unsubscribe from marketing emails at any time using the link in any email. Membership and billing emails will continue while your membership is active.
Coaching conversations
What you share in private coaching sessions and private messages is kept confidential as described in the House of Her Membership Agreement. We never use private session or Voxer content in marketing.
How we share information
We do not sell your personal information. We share it only with service providers that help us run the business, such as Kajabi (website, community, email, and payments), Zoom (live sessions), Voxer (Tier 3 messaging), and ManyChat (Instagram messaging), and only as needed to provide their services. We may also disclose information when required by law or to protect someone's safety.
Community content
Posts you make in the House of Her community are visible to other members. Members agree to keep what others share confidential, but we cannot fully control what other members do. Please share accordingly.
Keeping your information safe
We use reputable platforms with industry standard security. No online service is completely secure, so we cannot guarantee absolute security.
Your choices and rights
You may ask us to access, correct, or delete your personal information by emailing hello@thenovocollective.com. We will respond within a reasonable time. Some information may be kept where required for legal, tax, or billing records. Depending on where you live, you may have additional privacy rights under your state's law.
Children
Our programs are for adults 18 and older. We do not knowingly collect information from anyone under 18.
Changes to this policy
We may update this policy from time to time. The date at the top shows when it was last updated. Material changes will be shared with active members by email.
Contact
Soulful Minds LLC, The Novo Collective
hello@thenovocollective.com
